![]() While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. Products which are not normally stocked ("Special Orders", discontinued products,close-outs, used products, etc.) are not returnable.Ĭall us to arrange for an RA number (Return Authorization) that you should write on the shipping label. At Highland Park Lapidary we manufacture high performance slab saws, sphere cutting machines, specialized diamond tooling and oil cleaners. Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides, etc.), show no signs of wear or use and include a Return Authorization number or be subject to a restocking fee. If you are not satisfied with any product, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (30 days or so). We want you to be completely happy with your purchase from Highland Park Lapidary Co. You can call us at 51 and we'll respond quickly with an RA (return authorization) number. ![]() If you believe you've received a defective product, the first thing you should do is contact our support team. Highland Park Lapidary Production trim saw for ultra demanding commercial cutting application. Highland Park Lapidary Combo 8 Polisher, Grinder. Highland Park Lapidary Highland Park 6 inch trim saw with rugged cast aluminum cutting deck and tank and 1/2 HP 110V motor. ![]() This is a model E-10 Combo unit with two 8 grinding wheels, 8 flat lap and 10 slab saw is a work horse. In rare cases it's possible that a product has a manufacturing defect. Experianced lapidarians know Highland Park machines to be the Gold standard by which other Lapidary brands are measured. We have no set policy other than doing whatever it takes to make you happy and fix the problem ASAP. ![]() What if there is a problem with my order?Īs unlikely as that may seem, if there is a problem with your order, call us immediately. ![]()
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